license not verified yet after update zu 1.4.3

[doxycomp]

We just updated to RustDesk Server Pro 1.4.3 via script and now the console is showing "License is not verified yet".

Editing, reapplying even unbinding the license did nothing for us, we even renewed our subscription, suspecting personal / pro license issues, but with no luck.

hbbs.log shows:

[2024-08-18 09:24:59.976270 +00:00] INFO [src/lic.rs:225] Checking license ...
[2024-08-18 09:24:59.978040 +00:00] ERROR [src/lic.rs:207] builder error

How would we troubleshoot the issue?

( firewall/tls seems fine
curl -X POST https://rustdesk.com/api/lic/license/check -H "Content-Type: application/json" -d "{}"
{"error":"Invalid payload, license, machine or nonce is empty."}

changing from domain to ip during the install script like described in this post also did not help:
https://www.reddit.com/r/rustdesk/comments/16y3s6m/license_is_not_verified_yet/ )

Thanks!

[rustdesk]

What version did you use before upgrade?

[rustdesk]

[2024-08-18 09:24:59.978040 +00:00] ERROR [src/lic.rs:207] builder error

Any more info after this?

[doxycomp]

Hi, thanks for getting back!

We came from hbbs 1.1.10-5
sadly no more info in the log, it is only repeating:

[2024-08-18 10:14:38.567140 +00:00] INFO [src/lic.rs:225] Checking license ...
[2024-08-18 10:14:38.568651 +00:00] ERROR [src/lic.rs:207] builder error
[2024-08-18 10:15:38.570482 +00:00] INFO [src/lic.rs:225] Checking license ...
[2024-08-18 10:15:38.571913 +00:00] ERROR [src/lic.rs:207] builder error

[rustdesk]

What's your Linux distro and version?

[doxycomp]

We are running:
Linux 6.5.0-1021-azure #22~22.04.1-Ubuntu SMP Tue Apr 30 16:08:18 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux
on Ubuntu 22.04.4 LTS - jammy

[rustdesk]

Would you please try out this hbbsfile?
hbbs.zip

sudo service rustdesk-hbbs stop
unzip hbbs.zip
cp hbbs /usr/bin
chmod a+x /usr/bin/hbbs
sudo service rustdesk-hbbs start

[doxycomp]

sure thing!

With this hbbs version it is working fine, the console now shows:
Welcome to RustDesk Server Pro 1.3.12new version available: 1.4.3

I think you are on the right track there :)

Cheers!

[rustdesk]

hbbs.zip

Could you try out this hbbs? it is 1.4.3.

[rustdesk]

Also could you help test this?
test_lic.zip

unzip test_lic.zip
chmod a+x test_lic
./test_lic

[doxycomp]

Hi, sorry it took me a minute this time:

The 1.4.3 hbbs from your post is working great!

test_lic output is as follows:

❯ ./test_lic
[2024-08-18T13:35:37Z INFO hbbs::lic] Checking license ...
Error: reqwest::Error { kind: Builder, source: Os { code: 13, kind: PermissionDenied, message: "Permission denied" } }

❯ sudo ./test_lic
[2024-08-18T13:34:46Z INFO hbbs::lic] Checking license ...
Error: server error: 400 Bad Request: Ok("{"error":"Invalid payload, license, machine or nonce is empty."}")

hope this helps!

[rustdesk]

Thanks

[rustdesk]

Could you help run this one by one? I am trying to help our upstream library to find the problem.

test.zip

[doxycomp]

Of course!
Here you go:

❯ ./test-master
Custom { kind: PermissionDenied, error: "could not load certs from dir /usr/lib/ssl/certs: Permission denied (os error 13)" }
Error: Custom { kind: PermissionDenied, error: "could not load certs from dir /usr/lib/ssl/certs: Permission denied (os error 13)" }
❯ ./test-v0.6.2
ok
❯ ./test-v0.6.3
ok
❯ ./test-v0.7.0
ok
❯ ./test-v0.7.1
Os { code: 13, kind: PermissionDenied, message: "Permission denied" }
Error: Os { code: 13, kind: PermissionDenied, message: "Permission denied" }

❯ sudo ./test-master
ok
❯ sudo ./test-v0.6.2
ok
❯ sudo ./test-v0.6.3
ok
❯ sudo ./test-v0.7.0
ok
❯ sudo ./test-v0.7.1
ok

I see you are helping to investigate some issue with TLS and ubuntu. I don't quite get it but am glad to help :)

Cheers!