I can't upload documents for students developer pack

[ahmetqunay]

Hi everyone,

Hello, I want to continue my Github student membership, but I cannot upload documents in the system. There is only a photo taking section. When I try to take a photo, it only uses the front camera of the phone in reverse. I cannot switch to the rear camera and take it from there. I do not understand why we are not allowed to upload documents. I would be glad if you can help me.

[anuragjain-git]

I cannot switch to the rear camera either

[Rae99]

I guess this issue is still unresolved since I ran into it today. I couldn't find anywhere to upload a file or switch to back camera either... And my application got rejected. I opened the digital documents on my mac and tried to take a photo with the front camera, but the photo is of such poor quality...

[luxkovacs]

One year later, this is still an issue; I can't use any of my rear cameras either...

[lusabo]

Me neither

[Jemmy778]

me too

[JavMB]

The GitHub Educacion verification process is unnecessarily frustrating! Forcing the use of front-facing camera while other cameras are blocked/downgraded, together with the extreme image quality degradation, makes it impossible complete verification. This appears deliberatly bad, and that is really a horrible way to treat students!. Either the problem is fixed, or I request an alternative validation process

[BeniNobel]

There may be a button that says Upload a file. I had the same problem, but now I fixed it. Try looking closely or try other links, and you will get one where there's that Button for uploading files.

[Elysium420]

what type of other links its so frustrating :/ only webcam options how am i supposed to upload

[mishmanners]

Thanks for reaching out. I've tagged the appropriate labels and passed this onto the Education team.

[Abdullah-222]

I'm also facing same issues for a couple of months github haven't fixed it till now there's no upload option i can find

[Rae99]

Actually in my case, the upload button just showed up somehow once I was physically at school.

[luxkovacs]

Actually in my case, the upload button just showed up somehow once I was physically at school.

I'm assuming I'm in the minority here, but I'm with a distance learning institute, so if that's what it takes for the option to upload to appear ... That's kind of disappointing. Really hope GitHub comes up with something for the likes of myself. (Happy you got it to work for yourself, though!)

[NEVERdieNM]

A year later, I have the same issue.

[abozer]

Still the same issue

[samus-aran]

Hi @ahmetqunay 👋

We're happy you're here!

It would be preferable that a student is on campus when applying and thus able to upload a document but with remote learning that isn't always possible, so we request students submit a live photo of their evidence rather than an upload. We understand that students may not have access to high-quality cameras (laptop or phones) but as long as the text is legible the system should be able to process it. Here are a few tips on using a photo to capture.

1. Ensure your image (photo or upload) is legible. If you are unable to read its text on the image itself then the verification process may not be able to either. If you are taking a photo of a screen try to have it as large a resolution as possible - take a photo of the evidence on a monitor (a laptop perhaps - or a TV) rather than a phone.
2. If you can, print off your evidence and take a photo of this copy.
3. Keep the text legible. It's preferred to have the full shot of the evidence but try and capture the important sections of it to confirm your student status. If the photo is too large and makes the text tiny then zoom in appropriately.

Regarding to the use of the rear camera can we ask what browser and operating system?

Let us know here if you need further assistance

[ghost]

still a problem

[Xylobyte]

still a problem !!!!

[PokkzDev]

I've been rejected twice, I even asked my school to forward me a certificate of me studying there. Which of course is a PDF. How am I supposed to take a photo of it if its blurry and insta rejected?

[StevenLeonCooper]

Hi @ahmetqunay 👋

We're happy you're here!

It would be preferable that a student is on campus when applying and thus able to upload a document but with remote learning that isn't always possible, so we request students submit a live photo of their evidence rather than an upload. We understand that students may not have access to high-quality cameras (laptop or phones) but as long as the text is legible the system should be able to process it. Here are a few tips on using a photo to capture.

1. Ensure your image (photo or upload) is legible. If you are unable to read its text on the image itself then the verification process may not be able to either. If you are taking a photo of a screen try to have it as large a resolution as possible - take a photo of the evidence on a monitor (a laptop perhaps - or a TV) rather than a phone.
2. If you can, print off your evidence and take a photo of this copy.
3. Keep the text legible. It's preferred to have the full shot of the evidence but try and capture the important sections of it to confirm your student status. If the photo is too large and makes the text tiny then zoom in appropriately.

Regarding to the use of the rear camera can we ask what browser and operating system?

Let us know here if you need further assistance

This is an absolutely ridiculous response. I have the same issue and I am ON CAMPUS CONNECTED TO THE NETWORK ON A COMPUTER. Why would a photo be preferable over a file upload? You expect me to print out my appointment letter and hold it on front of my laptop's crummy camera? This isn't some high school senior project, this is GITHUB. With such an asinine system what would EVER possess me to even continue applying for these "benefits" anyway? No thanks. Your team obviously is insane to begin with; I will not even bother.

[AntonioFranciulli]

This is still an ongoing issue that, from what one can see in the comments, its still affecting thousands of students globally. The webcam approach is far from ideal, specially for colleges that don't provide physical IDs for students and the only means of validating ones enrolment are PDFs signed by the authorities.

[BeniNobel]

I had the same problem too, but somehow after I reopened the link again, I found the button for Upload files and it worked correctly. Also, the first time I did it, It detected that I wasn't on campus and then, after doing it on campus I found the button for uploading files. Look if there are any requirements you are not satisfying and then you will find where the problem is.

[ahmetqunay]

I am studying remotely, is it logical to have a requirement to be on campus to upload documents? Also, my camera not being good is already a challenge, and on top of that, it flips the photos the wrong way.

[Mohamed-Aziz-Yahia]

@BeniNobel @ahmetqunay By campus you mean your university? If so, can you tell what's the differece between registering from campus and remotly?

[BeniNobel]

That might be an issue for GitHub to solve. As they check your location to grant you the access, they should provide other ways for remote students to prove that they are truly studying remotely.

[mateuszwyszynski]

I have a similar problem. The upload button is there, but after I click "Process my application" nothing happens. I know it says to wait a few seconds, but I actually tried waiting for several minutes and nothing has changed. I tried reopening the tab again as well as cancelling my application and trying again. I'm on a MacOS. I also tried doing this through both Chrome and Safari.

Basically it looks like in the following screenshot and nothing is happening:

EDIT:

I ended up taking a photo through the interface and submitting an application with this photo. However, I'm not sure what will be the result, because:

• the photo has much worse quality than the file I have prepared
• my student ID has an expiration date on the back, so it's impossible for me to upload a single photo which contains both my personal details and the ID validity date.

[oskarniziol]

Okay, but the expire date is on the back.

[Mohamed-Aziz-Yahia]

what do u mean?

[oskarniziol]

on the front, there's a names, issue date, etc. The expirtation date is on the back.

[mateuszwyszynski]

@OskiBoski483 no. I sent an application with just the front picture, same as you did. I'm still waiting for an answer.

[Meff1u]

any updates?

[flopmeister]

Might be a bug on the backend. I'm getting a 413 trying to upload my file (which is between the provided range of 100KB and 10MB). Regardless, there should probably be a visual queue to indicate there's been an error.

[Mohamed-Aziz-Yahia]

Yeah actually I've got my benefits days later. I've also updated my situation in GitHub, I don't know if you saw it but I mentioned that it was solved. Thanks.

…

On Fri, 8 Mar 2024, 18:25 Meffiu, ***@***.***> wrote: any updates? — Reply to this email directly, view it on GitHub <#87487 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BFOEMXMBA2XGQOVIR2I3XR3YXHX63AVCNFSM6AAAAABB3ECJU2VHI2DSMVQWIX3LMV43SRDJONRXK43TNFXW4Q3PNVWWK3TUHM4DOMRSGYZTS> . You are receiving this because you commented.Message ID: ***@***.***>

[NewVu2]

@samus-aran I have a question im only laptop and my university card have 2 faces front and back on back face the expire date mentioned and on front face my picture issue date and my id.

Secondly how can I upload card image from my laptop I not want to show my face on front camera how can i do this please help me!

[nickemma]

This is frustrating. I am studying remotely at university of the people. And I've everything emailed to me. How do you expect me to take a rear picture it doesn't make sense

[hmperccami]

Any updates?

[i-contemplator]

I can't switch to back camera to take a picture from my phone and on my mac, it is extremely painful to take a clear picture.

[i-contemplator]

This is annoying. How is there no better system in place here.

[bitdruid]

wow. such a basic functionality simply messed up. on my phone i cant switch to rear camera and on on both - phone / pc i cant upload only select camera... thanks man

update: i took the photo with front camera but it wont focus. so i received an instant decline from github because its not sharp enough. they are joking about their own mess...

[MrCoolAndroid]

I'm having issues with this as well, is the support team even looking at this? I can't even upload files!

[nithin0927]

How is this still an issue? Is there any solution for this?

[Dianak14]

I have been trying the same thing and with only front camera allowed, the pictures of my proof of enrolment are incredibly blurry. The aforementioned 'upload' button to actually upload files has never appeared for me. I am getting instant reject emails when I try to take photos of my documents that are perfectly legible in their pdf format

[bofethe]

In my case, it wasn't my application that was the issue, but rather my account settings. I had to add a 2FA and billing account info (no payment info required) and it finally took even with a super blurry student verification form I took with my webcam while holding up a screenshot from my phone.

[M-ZABIULLAH]

Sometimes GitHub might accept other forms of verification if the camera or photo upload isn't functioning as expected. Be sure to check their GitHub Student Developer Pack FAQs for any additional details or alternative options.

[msciencesport]

I have the same proble. Unsable to verify.

[matrodsilver]

Seriously, what justifies only the front camera being usable? It makes absolutely no sense at all. They want a clear picture but provide no means for it. Still a problem!

[matrodsilver]

Word of advice, after a lot of attempts, I was able to do it by not taking a picture of the whole document. Instead of taking a picture of the whole page, I just got the middle part with my name and the signature on it. I'd recommend taking pictures of relevant parts of the document, and hope that you find the right one.

[wallisson-tech]

I have the same problem, how to solve this folks.

[bitdruid]

I have the same problem, how to solve this folks.

no solution bro. they managed to sit out this issue for a long time. at least for me they finally managed to make this all a big dump because i'm getting exmatriculation in ~ 3 month - finished my colloqium.

[rmcavalcante7]

It’s been practically impossible to take an acceptable photo using the front camera. It’s ridiculous that GitHub is adopting this kind of validation. What’s the problem with attaching an official document issued by the university?

[joshtype]

Was accepted at previous remote uni (there was a dedicated portal with upload tool), rejected the next year (portal replaced by a popup tool that records location and launches front-facing camera; tried a photo of a document using laptop front camera), then rejected again at my current remote uni (tried a phone pic of my laptop screen). The last attempt did recognize the document, but I was informed that, as my location was not near my campus, I needed something that proved I was registered for online classes. Interestingly, the popup menu still references "upload of screenshot" as an example of a poor-quality form of proof, while not offering any upload functionality. I think this issue is not resolved because it's useful for limiting the number of free benefits. I've also wondered if I was accepted because I was a freshman and the idea is to offer a free taste to new students to entice them to pay when courses become more advanced.

[i-love-parrots]

Scanned my student ID, it won't let me upload it for some reason even though the size is correct. Got rejected for some stupid reason. Why is the process so unnecessarily onerous? Do I need to give you my social security number, too?

[tdhampson12]

Still a problem

[YadgarovFayzullo]

My campus is located in another city, and I finished the first year of studying and now im in on vacation in my hometown. It's a stupid idea to upload files only when u in the uni campus

[wishuuu]

Will these problems be adressed in any time soon? Process is flawed for quite some time. Previously (when it was possible to drag and drop images), some automatic evaluation kept rejecting my photo, because it was "edited". All I did, was scanning both sides of by student ID and pasted them next to each other in gimp, because my identification is on one side, while date confirming I'm still student on the other. Now it's even worse, because on pc without camera I cannot upload it at all.

[MrPancetita]

This process is broken. With an enrollment letter it is impossible to make it work. -2

[AntonioFranciulli]

This is still an ongoing issue that, from what one can see in the comments, its still affecting thousands of students globally. The webcam approach is far from ideal, specially for colleges that don't provide physical IDs for students and the only means of validating ones enrolment are PDFs signed by the authorities.