Urgent: GitHub Actions and Codespaces Prebuilds Disabled on My Pro Account

[asychin]

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Hello GitHub Community,

I’m urgently seeking help because GitHub Actions has been completely disabled for my personal account—even my self-hosted runners are blocked—and I cannot use Codespaces prebuilds either. I have an active GitHub Pro subscription and rely on these features for my daily development and work-related projects.

It’s possible that I exceeded my Actions minutes quota while working on a large project, but I never expected a total shutdown of all workflows. What’s worse, I’m unable to run Actions even in repositories that aren’t mine—repositories where I have explicit permission to trigger workflows. This completely prevents me from fulfilling critical tasks for my employer.

I cannot fully utilize the Pro privileges I’ve paid for, and my productivity is severely impacted. Has anyone faced this issue? How can I escalate my request to restore Actions and Codespaces prebuild access as soon as possible? Any guidance on speeding up support’s response would be greatly appreciated.

I’ve already created a support ticket (https://support.github.com/) and was told the team is currently overloaded and to wait. It’s been three days with no update, and my workflows and Codespaces prebuilds remain fully blocked—even in repos where I have explicit permissions to run Actions. This is critically impacting my work projects. Any suggestions for escalating or getting a faster response?

Thank you!
— asychin

[asychin]

Update: Problem Solved! ✅

GitHub Support has resolved the issue. It turned out to be an automated abuse detection system that flagged my account for manual review, not a billing or quota issue. They've manually cleared the restrictions and I now have full access to GitHub Actions and Codespaces prebuilds again.

Thanks to everyone who offered suggestions and support! For anyone facing similar issues - persistence with GitHub Support does pay off, though it may take several back-and-forth messages to get to the right team.

GitHub Actions and self-hosted runners are working perfectly now! 🎉