My academic affliction got denied

[ShahdHossamZakaria]

Hi everyone,

Iam an Egyptian student currently majoring computing and data science. Every time I try to fill the application to get the education benefits, I got a denied message. Iam sure about all my personal information and my university ID is totally clear. Please help me solve this issue.

[prabinbessie]

Hi Shahd,
I'm sorry to hear about the issues you're facing with your GitHub Education application. Based on your experience, here are some suggestions that might help:

• Ensure Consistent Name Usage: Make sure your full name on your GitHub billing information, GitHub profile, and student ID match exactly. Even small discrepancies can lead to automatic rejections.
• Submit a Clear Document: Your student ID should clearly display your full name, institution name, and a current date or semester. Blurry or cropped images often result in rejections.
• Provide Additional Proof if Necessary: If your school doesn't issue official student emails or isn't listed, consider uploading strong proof, such as a ID, transcript or enrollment letter, preferably scanned in high resolution.
• Update Your GitHub Profile: Ensure your GitHub profile includes your full name as it appears in your academic documents.
• Log Out and Log Back In: After making the necessary updates, log out of GitHub and log back in before resubmitting your application.
  Contact GitHub Support: If you've addressed all the above points and are still facing issues, consider reaching out to GitHub Support for assistance.
  I hope this helps, and I wish you the best of luck with your application!

[ShahdHossamZakaria]

Thank you for your time and the detailed solutions 🙏

[davevad93]

Hi @ShahdHossamZakaria,

If your student ID is in Arabic, I recommend you translate it into English and then fill in your billing information and your GitHub profile with your translated full name exactly as it appears on your academic transcript. The automated system is unable to correctly read languages that don't use the Latin alphabet.

For further reference, take a look at this discussion, as this user solved it by doing this: #164969

[ShahdHossamZakaria]

It was really a great suggestion thank you.

[davevad93]

You're welcome @ShahdHossamZakaria 👍

[Aquib-ig]

Hey! I know how frustrating that can be. A few things that might help:

Make sure you're using your official university email (like one ending in .edu or your school’s domain).

Your student ID should clearly show your name, the university name, and a current date or term.

If your ID is in Arabic, try adding a quick English translation or note.

Also, try submitting the form in a different browser, sometimes that actually works.

If none of that helps, it’s best to reach out directly to GitHub support: https://support.github.com/contact

Hope it gets sorted soon!

[ShahdHossamZakaria]

Thank you for your time and the great suggestions.🙏

[ShahdHossamZakaria]

Hello everyone, I have just got approved and I wanted to share my experience that might help if all the solutions didn't work.

I have actually translated my ID card but my billing information was still in Arabic.

But I got the approval message once I turned on the two-step verification.

It was somehow tricky as Egypt didn't appear in the list of supported regions for verification so I have tried the Microsoft authenticator app and then logged out and logged in again and started the application and everything became fine

[ankitrajsh]

I faced the same issue where my GitHub Student Developer Pack application was repeatedly denied, even though my documents were valid. Here's what I did to finally get approved:

Translated my Student ID to English – My original ID was in Arabic, so I submitted an English version (translated).

Enabled Two-Factor Authentication (2FA) – I went to GitHub Settings → Security and enabled 2FA using Microsoft Authenticator, since my country (Egypt) wasn’t listed in the default options.

Updated GitHub Profile – I made sure my GitHub profile name matched my academic documents (in English).

Updated Billing Information – Added basic info under Billing → Profile.

Logged Out and Back In – Then reapplied.

After doing these steps, my application was finally approved

[ankitrajsh]

1. Enabled 2FA (Two-Factor Authentication) on my GitHub account.
2. Go to GitHub → Settings → Password and Authentication → Enable 2FA.
3. I used Microsoft Authenticator because some countries (like mine) aren’t supported by default SMS/phone options.
4. Matched GitHub profile name exactly with the name on my ID card (in English).
5. Updated Billing Information in GitHub:
6. Go to Settings → Billing → Profile → and add the same address as on your ID or college records.
7. Translated ID Card (if not in English) — If your card is in a different language, try submitting an English-translated version with visible validity date and photo.
8. Used campus internet + mobile hotspot and took a screenshot from whatismyipaddress.com to show I was on/near campus.
9. Uploaded a selfie holding the ID in front of the college building (if the platform allows image uploads or you're contacting support manually).
10. Applied at a different time of day — I know it sounds strange, but for some reason, my application was accepted when submitted later in the evening. Possibly lower verification load?