The fbx model exported from 3Dmax cannot be loaded

[zhanghaidi]

Description

The fbx model exported by the 2023 version of 3Dmax I used failed to import when loaded in the editor, while the same fbx model imported directly in the example could be imported normally. This problem only occurs when loading the editor, and it is speculated that there is a problem when importing it.

I tried multiple versions of the three editor and they all had this problem. I'm not sure if it was because 3Dmax exported an unsupported format. It seems that the 2013 version of 3Dmax did not have this problem, but I'm not sure because the model was provided by a colleague. But I tried to write a simple fbx model loading case and it did not have this problem.

Reproduction steps

Code

// code goes here

Live example

Screenshots

No response

Version

r176

Device

No response

Browser

Chrome/Edge

OS

Windows

[mrdoob]

Can you share the model?

[zhanghaidi]

Can you share the model?

Yes, but how can I provide it to you?

[Mugen87]

How about sharing a GitHub repository which contains the model?

[zhanghaidi]

How about sharing a GitHub repository which contains the model?

Very good, I have invited you, please agree

The model that failed to be imported is under public/models/fbx

[Mugen87]

An invitation should not be necessary. I can access the models without more permissions.

[Mugen87]

It seems one of the FBX texture nodes refers to an unknown file. It's like loading an empty texture. Can you please verify if the model is correctly authored in 3ds max?

The loading works in the example since the editor applies an URL modifier to the loading manager. However, an undefined URL can't be resolved which explains the runtime error.

[zhanghaidi]

It seems one of the FBX texture nodes refers to an unknown file. It's like loading an empty texture. Can you please verify if the model is correctly authored in 3ds max?

The loading works in the example since the editor applies an URL modifier to the loading manager. However, an undefined URL can't be resolved which explains the runtime error.

Yes, there was no such problem in the previous versions of 3Dmax. Our model engineer changed to a new version of 3Dmax, and an incompatible prompt appeared when exporting the model. But I couldn't ask him to check the relevant incompatible parts because he didn't seem to know. I couldn't use this fbx model in the official editor of three. Then I tried to load this fbx in unity and it loaded normally. Later, I used the Loader I wrote in my code repository and it worked. But it still can't be used in the official editor.

const loader = new FBXLoader();
model = await loader.loadAsync(url);

[Mugen87]

I'll file a PR that improves the error handling so the asset can be loaded even with undefined textures.