Blank frozen window at Draw.io Desktop launch (Release Version 26.1.1)

[philippeko]

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Describe the bug

Hi Team, It looks like there's an issue "frozen app" with my W11 Entreprise No Installer version on my side. Thank you for this consideration (Release Windows 11 Entreprise, version 24H2, Build 26100.3476, Exp.1000.26100.54.0)

To Reproduce
Steps to reproduce the behavior:

1. Go to Download Draw.io Desktop Windows No Installer in its last version version
   https://github.com/jgraph/drawio-desktop/releases/download/v26.1.1/draw.io-26.1.1-windows-no-installer.exe
2. Click on ./draw.io-26.1.1-windows-no-installer.exe
3. A blank window opens

Expected behavior

• Display of Main window of Draw.io

Screenshots

• See section below Blank frozen window at Draw.io Desktop launch (Release Version 26.1.1) #2039 (comment)

draw.io version (In the Help->About menu of the draw.io editor):

• draw.io version 26.1.1

Desktop (please complete the following information):

• OS: Windows 11 Entreprise, Version 24H2, Build 26100.3476, Experience Pack 1000.26100.54.0
• OS: Windows 10 Entreprise, Version 22H2, Build 19045.5608, Experience Pack 1000.19061.1000.0

Additional context

The previous version works fine with the same laptop
Windows No Installer 26.0.16

[davidjgraph]

Is the installer version not an option?

[philippeko]

Company IT Support only authorizes Online Draw.io - Previous version Draw.io 26.0.16 Windows No Installer works fine.

[sschneider]

Same issue for me after changing to the newest version today. Exactly the same Windows Version. The only way to close the window is by using the Task Manager and end the task. Is there any way to check the logs?

[gykovacs2316]

Same problem for me with draw.io-26.1.1-windows-no-installer.exe
Windows 11 Enterprise, ver 23H2, build 22631.5039, experience 1000.22700.1074.0

[VonC]

Same on W10: calling directly draw.io-26.1.1-windows-no-installer.exe does not work: blank frozen window.

But:

• decompressing draw.io-26.1.1-windows-no-installer.exe (using peazip),
• decompressing draw.io-26.1.1-windows-no-installer\$PLUGINSDIR\app-64.7z produces a $PLUGINSDIR\ folder with the draw.io.exe executable, and all the necessary DLL.

Calling draw.io-26.1.1-windows-no-installer\$PLUGINSDIR\draw.io.exe does work: no more blank frozen window.

[alderg]

draw.io-26.1.1-windows-no-installer works for me on Windows 10 22H2 and Windows 11 23H2.

[davidjgraph]

Any improvement with 26.2.2?

[sunny5055]

Still blank with 26.2.2. App does not close , needs to be manually killed with task manager

[brunohead]

Same for me. Is there a permanent solution planned or a workaround now ?

[alderg]

If you are experiencing this issue, please include details about your environment—such as the operating system and version—to help us investigate and resolve the problem more efficiently.

[brunohead]

Sure, here is the details:

• Work in a corporate company (no admin privilege)
• Both windows 10 & 11
• Download and execute draw.io-26.1.1-windows-no-installer.exe
• Versions before 26 worked perfectly

The result is a blank/white frozen window.

Is there any log where we can grab or get to provide us the underlying error ?

[mecatro]

I have the same problem with
OS: Windows 11 Enterprise 64bit, Version 24H2, Build 26100.3775, Experience Pack 1000.26100.66.0
CPU: 12th Gen Intel(R) Core(TM) i7-12850HX 2.10 GHz

[davidjgraph]

Thanks, we've plenty of reports. We'll take a look, but everyone on the team is on holiday currently, so when we're back,

[biocom3d]

This is not [necessarily] a problem with v26.2.2.
About a week ago it launched OK on my Windows 11 box, but since the last update (I did it on 20250413 as far as I remember) I cannot start any of the portable versions of draw.io (draw.io-26.2.2-windows-no-installer.exe) - v26.2.2, v26.0.16, v24.2.5. Currently all of the aforementioned versions work on my Windows 10 box.
So my educated guess is, that with the latest Windows 11 update M$ did something which disrupts the launching.

[davidjgraph]

Please try with 26.2.15. For the moment updating electron and seeing if that helps is the only strategy without us being able to reproduce the problem.