Not showing after install

[abcardim]

First of all, thank you for your work on this add-in.

I want to use it but even after installing the right .msi file for my version of office (x86 onenote) and
checking "add-ins" to see that it is in fact active, nothing shows up on my menus/toolbar or on the "customize ribbon" window. I can't figure out what I might be doing wrong.

[john-hutchinson]

I too am having this issue since I installed the x86 update. I thought it was just me, and was going to troubleshoot this weekend. If it's you too maybe it's a bit of a bug.
Post if you find out what caused it @abcardim , cheers.

[elvirbrk]

Can you try run to Onenote as administrator, to see if addin will be loaded.
Unfortunately, my laptop with 32-bit Office is sent for repair so I can't try it myself.

[john-hutchinson]

Yes interestingly the menu shows up fine when I run it as administrator! Should I change the permissions of a directory somewhere so my user can 'see' the plugin when not elevated to administrator?

[elvirbrk]

Can you try now to run it as normal user, I think it should work now. It probably needs admin rights just first time for some initialization.

[john-hutchinson]

Hey, unfortunately no dice. I launched as administrator, got the menu, entered a code snippet, closed. Then re-open as normal and the plugin menu is AWOL.
Not a deal breaker for the moment for me at least. I'll run it as admin 👍

[abcardim]

I actually gave up and installed x64 version of microsoft office. Used your standart .msi file and it worked first time, without admin rights! Thanks for the add-in 👍

[elvirbrk]

I did a re-upload of working 32-bit msi file. At least it's working for me :) So please try it.

[john-hutchinson]

Hey, I've just removed the last version then re-installed the current 32bit installer. It still needs One Note to be launched as an administrator to show the NoteHighlight tab at the top. All I've done is set OneNote's advanced properties on the shortcut to "Run as Administrator", the UAC prompt happens at launch but it's not a big deal.
Thanks for making an awesome add in! I'll investigate some more when I have time and if I fix it will report back.

[elvirbrk]

Ok, thanks for trying.
I'll leave this issue open in case someone else encounters same problem.

[sglindsey]

Same issue.
64bit OS & install, tried with admin but it didn't work

[john-hutchinson]

@sglindsey your OS might be 64bit but is your Office / OneNote install 64 bit? Most peoples will be x86. Reason I guess yours is, is because launching as admin isnt showing it either. Try uninstalling the x64 and installing the x86 and see if you have the same deal.

[sglindsey]

Works without admin, thanks

[mfaerber]

john - yes, that was it for me: even though my Office 2016 suite is all 64bit, the OneNote app is only 32bit. Never knew/noticed that before! So uninstalling the 64bit version of NoteHighlight and using the 32bit version worked perfectly - thanks!

[john-hutchinson]

I've just found out what this is caused by, at least for me. I was googling the problem after I saw the new release and found this:

Additionally, please open registry editor and navigate to “HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins”. Check the LoadBehavior for this specific add-ins. By default, this entry is set to 3, which specifies that the VSTO Add-in is loaded at startup.

I changed this to Onenote instead of Word and it worked a treat! (Mine was set to 2 originally).
“HKEY_CURRENT_USER\Software\Microsoft\Office\Onenote\Addins”. Check the LoadBehavior for this specific add-ins. By default, this entry is set to 3,

Original solution for a different program was found here (to give credit where it's due).
https://social.technet.microsoft.com/Forums/lync/en-US/66b76d18-711a-49bb-ae9f-9dae946e82d7/addin-will-only-run-if-word-is-run-as-administrator?forum=Office2016ITPro

[john-hutchinson]

Might be something worth writing in the installer, but maybe not if its only 2 people with the issue.