Rework the "report" button so that it reaches the right person #1848
Description
Right now, the "report" button reports to the user's homeserver admin. That's often the wrong person.
I can think of two kinds of abuse reports:
- This user is a spambot/a troll/... and has nothing to do on this channel (most common reports). => Should be routed to the channel moderators. The moderator may decide to report this to the homeserver admin, their call.
- This channel is violating the server's terms (or perhaps it is being used for illegal stuff). => Should be routed to the homeserver admin.
At the moment, since we route everything to the homeserver admin, this means that:
- the homeserver admin is swamped by reports they cannot act upon immediately;
- if the channel is encrypted, and unless they are already channel members, they have no information to act;
- even if the channel is unencrypted, they typically don't know the rules of a channel, or its members, etc.
So, we need two report buttons, along the lines of:
- "Report behavior to the channel moderators." (sends a link to the offending line as PM to all channel moderators)
- "Report the entire channel to the admin of {your_homeserver}." (does what it does at the moment)
If the user actually is the moderator, 1. could change to "Report behavior to the admin of {your_homeserver}."