misc: Pagerduty issue template change

.github/ISSUE_TEMPLATE/pager-duty.yaml

@@ -18,15 +18,66 @@ body:
       description: "A clear and concise description of what the bug is."
       placeholder: "It bugs out when ..."
   - type: dropdown
-    id: criticality
+    id: affected-areas
     attributes:
-      label: "Criticality"
-      description: "How critical is the issue? Please include the impact in the  "
+      label: "Affected areas"
+      description: "What areas of Devtron are impacted by the issue?"
       options:
-        - P0 - Critical/Blocking
-        - P1 - High
-        - P2 - Medium
-        - P3 - Low
+        - Devtron dashboard completely down 
+        - Login issues 
+        - RBAC Issues 
+        - CI 
+        - CD 
+        - App creation 
+        - Deployment from Chart store 
+        - Security features 
+        - CI/CD Plugins 
+        - Other CRITICAL functionality 
+        - Other NON-CRITICAL functionality
+  - type: dropdown
+    id: additional-affected-areas
+    attributes:
+      label: "Additional affected areas"
+      description: "Are there any additional affected areas?"
+      options:
+        - Devtron dashboard completely down 
+        - Login issues 
+        - RBAC Issues 
+        - CI 
+        - CD 
+        - App creation 
+        - Deployment from Chart store 
+        - Security features
+        - CI/CD Plugins 
+        - Other CRITICAL functionality 
+        - Other NON-CRITICAL functionality 
+  - type: dropdown
+    id: prod-environment
+    attributes:
+      label: "Prod/Non-prod environments?"
+      description: "Is the issue affecting Prod environments?"
+      options:
+        - Prod 
+        - Non-prod 
+  - type: dropdown
+    id: user-unblocked
+    attributes:
+      label: "Is User unblocked?"
+      description: "Is the User unblocked?"
+      options:
+        - Yes 
+        - No 
+  - type: dropdown
+    id: user-unblocked-reason
+    attributes:
+      label: "How was the user un-blocked?"
+      description: "If the user was unblocked. How was the user un-blocked?"
+      options:
+        - TEMPORARILY - By disabling a CRITICAL functionality 
+        - TEMPORARILY - By disabling a NON-CRITICAL functionality 
+        - TEMPORARILY - By doing some changes from the backend/DB 
+        - PERMANENTLY - By giving a workaround (From outside Devtron) 
+        - PERMANENTLY - By giving a workaround (Within Devtron) 
   - type: textarea
     id: impact
     validations:
@@ -91,14 +142,6 @@ body:
         - Something Else
     validations:
       required: true
-  - type: textarea
-    id: environment
-    validations:
-      required: false
-    attributes:
-      label: "🧱 Your Environment"
-      description: "Is your environment customized in any way? Provide your Browser version as well."
-      placeholder: "I use XYZ for ..."
   - type: textarea
     id: solution
     validations:

.github/workflows/github_pagerduty_score_calculation.yml

@@ -0,0 +1,27 @@
+name: Issue Created
+on:
+  issues:
+    types: [opened]
+
+jobs:
+  extract-issue-body:
+    runs-on: ubuntu-latest
+    steps:
+      - name: Checkout repository
+        uses: actions/checkout@v2
+
+      - name: Set up Python
+        uses: actions/setup-python@v2
+        with:
+          python-version: '3.x' 
+
+      - name: Check if pager-duty template is used
+        if: ${{ contains(github.event.issue.labels.*.name, 'pager-duty') && contains(github.event.issue.labels.*.name, 'bug') }}
+        run: |
+          echo "Issue was created using pager-duty template"
+          python3 scripts/utilities/github_pagerduty_issue_score_calculation.py
+        env:
+          ISSUE_NUMBER: ${{ github.event.issue.number }}
+          ISSUE_BODY: ${{ github.event.issue.body }}
+          GITHUB_TOKEN: ${{ secrets.GH_TOKEN }}
+          PAGERDUTY_SCORE_THRESHOLD: ${{ vars.PAGERDUTY_SCORE_THRESHOLD }}

scripts/utilities/github_pagerduty_issue_score_calculation.py

@@ -0,0 +1,139 @@
+import os
+import sys
+import re
+import subprocess
+
+# Dictionaries to store different options
+affected_areas = {
+    "Devtron dashboard completely down": 100,
+    "Login issues": 50,
+    "RBAC Issues": 40,
+    "CI": 50,
+    "CD": 50,
+    "App creation": 30,
+    "Deployment from Chart store": 40,
+    "Security features": 50,
+    "CI/CD Plugins": 30,
+    "Other CRITICAL functionality": 30,
+    "Other NON-CRITICAL functionality": 20,
+    "None": 0
+}
+
+additional_affected_areas = {
+    "Devtron dashboard completely down": 100,
+    "Login issues": 50,
+    "RBAC Issues": 40,
+    "CI": 50,
+    "CD": 50,
+    "App creation": 30,
+    "Deployment from Chart store": 40,
+    "Security features": 50,
+    "CI/CD Plugins": 30,
+    "Other CRITICAL functionality": 30,
+    "Other NON-CRITICAL functionality": 20,
+    "None": 0
+}
+
+prod_environment = {
+    "Prod": 2,
+    "Non-prod": 1,
+    "None": 1
+}
+
+user_unblocked = {
+    "Yes": 1,
+    "No": 2,
+    "None": 1
+}
+
+user_unblocked_reason = {
+    "TEMPORARILY - By disabling a CRITICAL functionality": 3,
+    "TEMPORARILY - By disabling a NON-CRITICAL functionality": 1.2,
+    "TEMPORARILY - By doing some changes from the backend/DB": 1,
+    "PERMANENTLY - By giving a workaround (From outside Devtron)": 2,
+    "PERMANENTLY - By giving a workaround (Within Devtron)": 1,
+    "None": 1
+}
+# Function to extract and process information from the issue body
+def process_issue_body(issue_body):
+     # Regular expressions to extract specific sections from the issue body
+    affected_areas_pattern = r'###\s*Affected\s*areas\s*\n\n(.*?)\n\n###'
+    additional_affected_areas_pattern = r'###\s*Additional\s*affected\s*areas\s*\n\n(.*?)\n\n###'
+    prod_non_prod_pattern = r'###\s*Prod/Non-prod\s*environments\?\s*\n\n(.*?)\n\n###'
+    user_unblocked_pattern = r'###\s*Is\s*User\s*unblocked\?\s*\n\n(.*?)\n\n###'
+    user_unblocked_reason_pattern = r'###\s*How\s*was\s*the\s*user\s*un-blocked\?\s*\n\n(.*?)\n\n###'
+
+    # Matching patterns in the issue body
+    affected_areas_match = re.search(affected_areas_pattern, issue_body)
+    additional_affected_areas_match = re.search(additional_affected_areas_pattern, issue_body)
+    prod_non_prod_match = re.search(prod_non_prod_pattern, issue_body)
+    user_unblocked_match = re.search(user_unblocked_pattern, issue_body)
+    user_unblocked_reason_match = re.search(user_unblocked_reason_pattern, issue_body)
+
+    # Extracting values from matches or setting default value to "None" if match not found
+    affected_area_value = affected_areas_match.group(1).strip() if affected_areas_match else "None"
+    additional_affected_area_value = additional_affected_areas_match.group(1).strip() if additional_affected_areas_match else "None"
+    prod_non_prod_value = prod_non_prod_match.group(1).strip() if prod_non_prod_match else "None"
+    user_unblocked_value = user_unblocked_match.group(1).strip() if user_unblocked_match else "None"
+    user_unblocked_reason_value = user_unblocked_reason_match.group(1).strip() if user_unblocked_reason_match else "None"
+
+    # Retrieving values from dictionaries
+    affected_areas_score = affected_areas.get(affected_area_value, 0)
+    additional_affected_areas_score = additional_affected_areas.get(additional_affected_area_value, 0)
+    prod_non_prod_score = prod_environment.get(prod_non_prod_value, 1)
+    user_unblocked_score = user_unblocked.get(user_unblocked_value, 1)
+    user_unblocked_reason_score = user_unblocked_reason.get(user_unblocked_reason_value, 1)
+
+    print("Affected areas:", affected_area_value)
+    print("Additional affected areas:", additional_affected_area_value)
+    print("Prod/Non-prod environments?:", prod_non_prod_value)
+    print("Is User unblocked?:", user_unblocked_value)
+    print("How was the user un-blocked?:", user_unblocked_reason_value)
+
+    # Checking for required values and skipping execution of script, if not found
+    if affected_areas_score == 0 or prod_non_prod_score == 0 or user_unblocked_score == 0:
+        print("One or more required values are missing. Exiting...")
+        sys.exit(0)
+
+    if user_unblocked_reason_score == 0:
+        user_unblocked_reason_score = 1
+
+    # Adding 'urgent' label to the issue if user_unblocked_reason is 'TEMPORARILY - By disabling a CRITICAL functionality' or affected_areas is 'Devtron dashboard completely down'
+    if user_unblocked_reason_score == 3 or affected_areas_score == 100:
+        try:
+
+            result = subprocess.run(['gh', 'issue', 'edit', str(issue_number), '--add-label', 'urgent'], capture_output=True, check=True, text=True)
+            print("urgent label added to issue", issue_number)
+        except subprocess.CalledProcessError as e:
+            print(e.stderr)
+    #calculating final score
+    final_score = affected_areas_score + additional_affected_areas_score * prod_non_prod_score * user_unblocked_score * user_unblocked_reason_score
+    print("Final Score:", final_score)
+
+    # Commenting the final score in the issue
+    comment = f"Final Score: {final_score}"
+    try:
+        result1 = subprocess.run(['gh', 'issue', 'comment', str(issue_number), '--body', comment], capture_output=True, check=True, text=True) 
+        print("Final score commented on issue", issue_number)
+    except subprocess.CalledProcessError as e:
+        print(e.stderr)
+    return final_score
+
+token = os.environ.get('GITHUB_TOKEN')
+subprocess.run(['gh', 'auth', 'login', '--with-token'], input=token, text=True, capture_output=True)
+
+# Retrieving environment variables
+issue_body = os.environ.get('ISSUE_BODY')
+issue_number = os.environ.get('ISSUE_NUMBER')
+pagerduty_score_threshold = os.environ.get('PAGERDUTY_SCORE_THRESHOLD')
+
+final_score = process_issue_body(issue_body)
+
+
+# Removing 'pager-duty' label from issue if final score is below the threshold
+if final_score <= int(pagerduty_score_threshold):
+    try:
+        result = subprocess.run(['gh', 'issue', 'edit', str(issue_number), '--remove-label', 'pager-duty'])
+        print("pager-duty label removed from issue", issue_number)
+    except subprocess.CalledProcessError as e:
+        print(e)