save not working

[Lunardog15]

Edit: Updated repro steps from a comment below in this ticket

I have found steps to reproduce the issue
step 0 set the Komodo browser preview to separate dialog
step 1 create 1 html5 file
step 2 open in Komodo browser preview
step 3 modify the file and save
step 4 close the Komodo browser preview
step 5 modify the file and save
expected behavior: saves
actual behavior : wont save

 TypeError: can't access dead object

Exception: TypeError: can't access dead object

Traceback:
_doSave@vieweditor:1286:1
save@vieweditor:1406:28
viewManager.prototype.do_cmd_save@chrome://komodo/content/views.js:1595:5
xtk.Controller.prototype.doCommand@chrome://xtk/content/controller.js:91:9
command_doCommand@chrome://komodo/content/library/commands.js:272:1
command_doCommandAsync@chrome://komodo/content/library/commands.js:224:1
@chrome://komodo/content/keybindings/keybindings.js line 2533 > eval:1:1
this.Manager.prototype.evalCommand@chrome://komodo/content/keybindings/keybindings.js:2533:23
this.Manager.prototype.keypressHandler@chrome://komodo/content/keybindings/keybindings.js:2702:17
gKeyHandler@chrome://komodo/content/keybindings/keybindings.js:2588:5


Komodo Edit, version 11.1.0, build 18196.
Built on Wed May 23 00:44:25 2018. 

is there some type of fix I can do manually for the time being or is this a thing that has to be solved by reinstalling / updating
I am unable to update as I do not have admin permissions and would have to talk to our IT person

[th3coop]

@Lunardog15, please share your full logs, Help > Troubleshooting > View Log File.
Please also try in safe mode, Help > Troubleshooting > Restart in Safe-Mode

[Lunardog15]

ok
pystderr.log
also it only happens some times.

[th3coop]

@Lunardog15 that error is not in the logs your share. Did you reproduce the issues before sending the logs?

When it does occur can you narrow down what changed in your work flow or about the file you're working on or anything else that could contribute to the issue? Try to narrow this down a bit. Komodo 11.1.0 has been out for a while now and no one else is hitting this issue so can you think of something that has changed on your system recently that we could investigate?

[Lunardog15]

Sorry, I did in fact forget to reproduce the bug.
It seems to save normally the fist time, but the second time I save, it breaks. This is happening with HTML files.

[th3coop]

Sorry, I did in fact forget to reproduce the bug.

K, sounds like it's pretty easy to reproduce. Could you reproduce it and resend your logs? And if it's pretty straight forward to reproduce, can you try it in Safe Mode? You could also do a more permanent reset of your Komodo profile (which is what safe mode is but temporary):

• stop komodo
• rename folder C:\User\username\AppData\Local\ActiveState
• Start Komodo and work for a few days and see if the problem comes back

If it doesn't return, try adding things back to your profile like the tools folder, and reinstalling any addons you might have added.

[Lunardog15]

oddly enough when trying to reproduce it I was unable to have this happen
It may have something to do with the time between saves and modifications to the file.
possibly a timeout issue or something?
Im going to work and see if it happens again

[th3coop]

possibly a timeout issue or something?

@Lunardog15, is a remote file?

[Lunardog15]

no it is a local file

[Lunardog15]

I also just got this (possibly related?)

[th3coop]

@Lunardog15 possibly. It doesn't help us track down the issue though :) We need the logs or reproduction steps. The feature you're showing in your screenshot is maybe a result of the failed save but that wouldn't explain why the failed save happened.

[Lunardog15]

it seems to have fixed its self but I am not sure why
should this be marked as closed?

[th3coop]

We can leave it open in case others hit this issue but please understand I can't justify working on this issue with no reproduction steps and no other users hitting it.

[Lunardog15]

ok, I will get back to you if something happens
thank you for trying to help