How to resolve name.com checkout issue.

[adityamodz]

Hello,
I am Aditya Nair, I do have a GitHub student plan, My Github User Name is @adityamodz. When I try to check out the domain in Name.com the amount I have to pay is 0 Rs they are asking for card details during checkout but they suppose to show "This one is on us no need of payment ." but it is showing enter card no. or google pay details I saw this tutorial "https://www.youtube.com/watch?v=5v3d7hPLprw&t=1s" The Boy in this video didn't have to add any details but they are asking me to add.

I know these problem doesn't come under the GitHub problem but I would highly appreciate it if u will inform name.com customer support cause they are taking too long to accept tickets I trust Github Community to Review My Problem.
Thanking you in Anticipation.

Regards,
Aditya Nair.

These are some pictures of my problem:
Moderator Edit:
I've removed your private information from this post as posting identifiable information is not allowed, per our Code of Conduct.

[samus-aran]

Hi @adityamodz

If you are having trouble with redeeming your Global Campus Benefits you can reach out to GitHub Education support and selecting the appropriate option " I need help with a student developer pack offer ".

Best of luck!

[SaarthakMaini]

Hello @adityamodz ,

I'm facing the exact same issue. If possible, could you please let me know if the issue was resolved? And how can we resolve it?

Thank You!

[pwnwriter]

Hey, facing the same issue here as well. Please get the support team know this issue soon.

[ghost]

Same here, with name.com

[anubhavkrishna1]

Reply from name.com team

name.com team:- I truly appreciate you waiting. You should be able to redeem the promotion. However, for our system to recognize it, you need to add a payment method. It won't be charged as long as the price is set to $0.00, but it's necessary for the transaction to be completed. There's no workaround or way to bypass this, so if you don't have an active payment method, it won't work. Accepted methods of payment and currencies (https://cs.name.com/hc/en-us/articles/205934897-Accepted-methods-of-payment-and-currencies)

me:- if i had credit card or debit card then why did i go for github education ?

name.com team:- I understand it's frustrating, but unfortunately, that's how the process works. As mentioned before, there’s no workaround or way to bypass this. Without an active payment method, the transaction cannot proceed. It won’t be charged if the price is set to $0.00, but having an active payment method is still required to complete the transaction.

[amishkey]

I'm facing the same issue in 2025