Release of Funds

[Taner-Y-Banth]

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My github payout has never occurred and it is now past the 60 day probationary period and the day when the stripe payouts are supposed to occur. I see no estimated payout date either so it does not seem likely that without a manual action the funds will get released. This is my third time contacting support related to github sponsors and this is after talking to stripe support who said that they were unable to assist. I would just like the payout to be scheduled so that they are released as according to the GitHub Sponsors Terms of Service which state a 90 day probation as the longest time funds will be held. Any support would be greatly appreciated as it seems that the tickets sometimes go unresponded to.

[mecodeatlas]

Hi @Taner-Y-Banth!

You can open a ticket on our Support page so they can review your specific account details.

In the meantime you can also check out the FAQ: GitHub Sponsors – All About Payouts and Stripe 💰 and see if you can resolve your issue there.

Hope it helps!

[SUCHMOKUO]

Hi, did you submit the ticket and finally get your funds? May I know how long did it take them to fix the issue since you submitted the ticket? I'd like to see a reference to how long it took to resolve because I submitted it a week ago and still no one has responded to me...

[Taner-Y-Banth]

Yeah just seems like eventually they got around to my ticket, I think around two weeks from my initial ticket about funds around May 14 and then released when they responded on the 23rd. I sent two replies to my original ticket in the interim as well and sent them the chat I had with stripe support as well. Eventually everything was sorted and now autopay is enabled instead of manual.

[SUCHMOKUO]

Nice! glad the issues are finally resolved. Thanks for the info! But it would be even nicer if they handled it a little faster though 🥲

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